Do you ship internationally?
Of course we do. We ship in all the world.
Are the payments secure?
Of course, all payments made on our site are 100% secure via Paypal and Stripe. These platforms are the leaders in online payments, and are external to our servers, which is why we have no access to your information (Credit card number, bank account number, password...).
Can I pay if I am not in €?
Yes. You will find a money convertor if you scroll at the bottom ob the website.
I am not satisfied with my product, how can I get a refund?
Don't worry, getting a refund is possible if you respect our terms and conditions of use and have a valid reason.
You just have to send us your request by email to email@example.com, it will be processed as soon as possible.
How to contact you?
It's very simple! You can send us a mail firstname.lastname@example.org.
Our after-sales service is present 24/24H and 7/7d.
I only received part of my order, is that normal?
Yes, it is possible, our products are shipped from different warehouses which can cause a slight delay between the two deliveries.